Reports/Reporting
- Why doesn't the "Gross Profit" on my sales page match the "Gross Profit" on my profit and loss statement (P&L)?
- Is there a report I can pull for sales tax by state?
- What's the difference of sourcing mileage and non-sourcing mileage?
- Should I mark my general ledger account/expense category as "Other COGS" or "Other Business Costs"?
- How do I view beginning inventory balance, ending inventory balance, and purchases during the year?
Product Functionality
- Why are the data tables so small? Can I make them bigger?
- Why is the current day/current week/current month wrong on my sales analytics?
- Why is my Sell Through Rate showing as N/A?
- Can I upload my receipts?
- How can I change the sorting of data?
- How do I delete everything and start over?
Miscellaneous Inventory Questions
- Pending Inventory Freezes When I Try to Add It
- Can I turn off inventory syncing for a platform?
- I used the set up feature and my inventory is doubled, what do I do?
- I am bundling an existing inventory item with a new inventory item. What is the best way to record that in MRG?
- How and where do I add the value of inventory at the beginning of the calendar year?
- How do I record an item taken out of inventory for personal use/a gift?
Miscellaneous Sales/Refunds Questions
Miscellaneous Expense Questions
- How should I categorize eBay payouts, credit card payments, and other non-expense transactions in my "Expense Detail"?
- I use Pirate Ship for all of my shipping which hits my credit card. Should I be bringing that in as an expense?
- I use the cash inventory method, how do I record an inventory expense?
- Can I upload mileage expense?
- I just connected my bank account/credit card, but no data has pulled in. Did I do something wrong?
Imports from Other Platforms/Spreadsheets
Troubleshooting
- Error: Screen is going white/website shuts down/MRG stops working when I try to select a general ledger account/expense category
- Error Message: "Internal" when I try to bulk edit
- Why is my data missing?
- During bulk edit, received the error: "Invalid Opening Quote: a quote is found inside a field at line 28"
- When I try to upload the template file, the file is grayed out. How can I upload the file?
- How to view more lines in the inventory or expense tables
Imports from eBay
Continuous eBay integration
- Is there a way to 'match inventory' for sales for a specific day? I have a ton of unmatched sales and need to work on smaller chunks.
- Why can't I click the checkbox when reviewing expenses from eBay?
- I just upgraded to Ultimate, but my eBay data isn't pulling. How do I turn on the eBay integration?
- How is data from separate eBay store integrations kept separate?
- I accidentally marked my eBay sales as reviewed instead of matching them to inventory. Can I undo this?
- When the duplicate order notification shows up, is it correct to remove those so they do not duplicate the item since it is just relisting after the auction is done?