To manually enter partial refunds, go to the sales table on the Sales tab and find the sale that the refund relates to and double click it; you'll see a button at the bottom of the form that says "Record Refund".
The form above will open -- by default, the amounts for sale price, shipping cost, transaction fees, and sales tax will populate into the form from the sale. Frequently, you will need to adjust these values. In the above example, leaving the values as is would be saying the following:
- Sales revenue of $26 was refunded to the customer
- Shipping cost (paid by you, the reseller) of $2.02 was refunded to you
- Transaction fees of $5.20 were refunded to you
- Sales tax of $2.97 was refunded to the customer
If you were refunding the $5 to the customer, didn't receive a shipping refund, received $1 of transaction fees back, and refunded $0.30 of sales tax, you would fill out the form like this:
Next up, there is a question on the form -- "Did you receive the item back?" If you don't track inventory, you should always mark this as "No". If you do, then mark "Yes" if you received the item back and can still sell it.
When you mark this question as "Yes", the following happens:
- An item is added to inventory matching the item that was returned
- The item's cost is added back to inventory
- The item's cost is credited against the "Cost of Sold Inventory"
When you mark this question as "No", the following happens:
- The item's cost stays in "Cost of Sold Inventory" as of the sale date
- No item is added to inventory
The final fields under the "Additional Fees" section are for additional expenses incurred. If you were charged additional shipping for the return, add it to the "Shipping Cost" field. If you were charged additional platform fees, add it to the "Transaction Fees" field.
Comments
2 comments
While packing a shirt I found a small hole. I offered to fully refund the customer the $20 purchase price and cancel the sale or sell it to him at $8. He still wanted it and bought it for $8 plus shipping. MRG lists this as a return, which it was not. How do I move this out of the “returns” category and back into “sales”? It shows up in my ebay sales as a partially refunded sale with all the associated fees and costs, not as a return. Thanks!
Hey Jennifer, apologies for the late response – didn't get a notification about this. We've since updated our terminology in the web app to say returns/refunds/cancellations – all these transactions are reported in the same place. So the best thing to do is leave everything as is!
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