How to enter returns/refunds/cancellations

Go to the sales table on the Sales tab and find the sale that the return/refund relates to and double click it; you'll see a button at the bottom of the form that says "Record Refund".

After clicking this button, the form above will open -- by default, the amounts for sale price, shipping cost, transaction fees, and sales tax will populate into the form from the sale. Frequently, you will need to adjust these values. In the above example, leaving the values as is would be saying the following:

1. Sales revenue of $26 was refunded to the customer
2. Shipping cost (paid by you, the reseller) of $2.02 was refunded to you
3. Transaction fees of $5.20 were refunded to you
4. Sales tax of $2.97 was refunded to the customer

If you were refunding the full $26 to the customer, didn't receive a shipping refund, and received $3 of transaction fees back, you would fill out the form like this:

Next up, there is a question on the form -- "Did you receive the item back?" If you don't track inventory, you should always mark this as "No". If you do, then mark "Yes" if you received the item back and can still sell it.

When you mark this question as "Yes", the following happens:

1. An item is added to inventory matching the item that was returned
2. The item's cost is added back to inventory
3. The item's cost is credited against the "Cost of Sold Inventory"

When you mark this question as "No", the following happens:

1. The item's cost stays in "Cost of Sold Inventory" as of the sale date
2. No item is added to inventory

The final fields under the "Additional Fees" section are for additional expenses incurred. If you were charged additional shipping for the return, add it to the "Shipping Cost" field. If you were charged additional platform fees, add it to the "Transaction Fees" field.