Why Am I Seeing Frequent Plaid Disconnect Notifications?

If you’re receiving frequent notifications that your Plaid connection has disconnected, it usually means that your bank’s security settings require you to re-authenticate often.

This is not an error with your My Reseller Genie account or with Plaid. Instead, it’s a security requirement put in place by your bank.

What to Expect

Because of this, you may continue to see disconnect notifications every few days. Each time you receive one, you’ll need to follow the steps in the notification to re-establish the connection.

Can This Be Fixed?

Unfortunately, this is not something we can resolve on our end, since the re-authentication is controlled entirely by your bank’s security policies.

As long as you reconnect when prompted, your transactions will continue to sync into Genie correctly.
 

How Do I Know if There's a Problem?

If you are prompted to reconnect and signing back into your account doesn't pull new data, this means that there is likely a problem with the integration.  While we don't have the ability to fix these problems ourselves, please contact us so we can report them to Plaid.